11/22/2011

Crowd management measures to protect workers during major sales events

The U.S. Department of Labor's Occupational Safety and Health Administration is
encouraging major retail employers to take precautions to prevent worker
injuries during major sales events.

"Crowd control is critical to preventing injuries and deaths," said OSHA
Assistant Secretary Dr. David Michaels. "These incidents can be prevented by
adopting a crowd management plan, and this fact sheet provides retail employers
with guidelines for avoiding injuries during the holiday shopping season."

The fact sheet provides employers with recommended elements for crowd
management plans. Plans should include having trained security personnel or
police officers on-site, setting up barricades or rope lines for pedestrians
and crowd control well in advance of customers arriving at the store, making
sure that barricades are set up so that the customers' line does not start
right at the entrance of the store, having emergency procedures in place that
address potential dangers, and having security personnel or customer service
representatives explain approach and entrance procedures to the arriving public.

OSHA also recommends not allowing additional customers to enter the store when
it reaches its maximum occupancy level and not blocking or locking exit doors.

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AplusA-online.de - Source: Occupational Safety and Health Administration