11/26/2004

Emergency Communication Triangle

The "Emergency Communication Triangle" is a short 15 minute safety talk
intended to educate miners in the six categories of critical information that
should be provided during emergency communication: Who, Where, What, Miners,
Event, and Response. The pre-and post-intervention study design showed a
considerable improvement in the percentage of miners who accurately report
three emergency warning message components after the intervention, compared
with pre-intervention.

Research has shown that when an emergency occurs, workers often do not get the
information they need to take appropriate action. Important information about
incidents is either not communicated effectively or not at all to those
affected by the event. The "Emergency Communication Triangle" safety talk
focuses on the content of emergency warning messages. It presents a procedure
using mental cues that can be used by senders and receivers of emergency
warnings. The talk includes graphics for use during the presentation, as well
as references for more information.

During the safety talk, miners learn about the six categories of critical
information that should be provided during emergency communications: Who,
Where, What, Miners, Event, and Response.

  • Who: When reporting an emergency or receiving a warning, the first
    thing a miner must do is identify himself or herself. This is important because
    people react differently based on who gives them information.
  • Where: Giving or finding out the location of the problem is important. Of
    the 48 miners interviewed about their escape, only 2 knew where the fire was
    located. However, this information was known by either the dispatcher or the
    person who discovered the fire.
  • What: Miners must tell or ask exactly what is happening. At one mine fire,
    miners near the phone heard the message to evacuate and went to gather the
    others on their crew. One worker shouted to a machine operator: "Come on down
    to the mantrip. We're going out." Because it was close to quitting time, the
    machine operator thought they were just leaving the section a little early and
    went through his normal end-of-shift routine, wasting valuable time.

Further Information


AplusA-online.de - Source: National Institute for Occupational Safety and Health