European social partners agree guidelines to tackle third-party violence and harassment at work

EU-level employers' and trade unions' organisations have signed guidelines to
help tackle third-party violence and harassment at work. The guidelines were
signed by the EU-level social partners in the healthcare, education, local and
regional government, commerce and private security sectors.

The guidelines aim to cut, prevent, reduce and mitigate violence by setting out
practical measures such as:

  • Increasing awareness and understanding of the issue among employers, workers and public authorities (such as health and safety agencies, the police);

  • Properly assessing the risks posed by third party violence in different workplaces and job functions;

  • Training managers and workers in how to prevent or, if necessary, manage the problem;

  • Setting up policies and systems for monitoring, reporting and investigating incidents and providing support to victims.

More information - Source: European Agency for Safety and Health at Work