Improved public services key to better quality of life in Europe

Levels of trust and social cohesion have recovered overall in
the EU since the financial crisis, perceived social exclusion has declined and
there has been an increase in active citizenship and civic engagement. At the
same time, however, nearly half of all Member States reported lower levels of
average trust in national institutions in 2016 than previously and perceptions
of tensions - between ethnic or racial groups, and between religious groups -
were also more common than before the crisis, resulting in a significantly
negative impact on trust in institutions.

These findings are presented in Eurofound's flagship report ‘Challenges and
prospects in the EU: Quality of life and public services'. While the results
present an uneven picture regarding service quality, they also give indications
of how to offer more satisfactory support.


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