Violence and aggression management training for trainers and managers

Work-related violence is now considered by many as one of the most serious
occupational hazards facing staff working in the Healthcare sector. The damage
done by workplace violence is not limited to the physical injury ­ and even
death ­ that can result from a physical assault. All forms of workplace
violence have a profound negative impact upon psychological well-being. Indeed,
a growing body of evidence links verbal abuse, threat, and even fear of
violence, with impaired health and well-being e.g. increased symptoms of
feeling worn out and uptight, higher levels of burnout and withdrawal, lower
job satisfaction, lower commitment to the organisation and greater intention to
leave the job8. Increased exposure to violence and aggression has also been
linked to a number of negative health behaviours e.g. increased alcohol and
cigarette consumption and impaired sleep patterns.

The negative impact of all forms of work-related violence

  • stress reactions
  • poorer general health
  • anxiety
  • depression
  • psychosomatic symptoms
  • isolation
  • loneliness
  • deterioration of relationships
  • concentration problems
  • impaired problem-solving capacity
  • reduced self-confidence
  • diminished work satisfaction
  • fear reactions
  • post-traumatic stress

The British Health and Safety Executive (HSE) has published a report on
"Violence and aggression management training for trainers and managers" which
also contains tools and guidance for violence management training.

Further info

AplusA-online.de - Source: Health and Safety Executive